ELTHOREN VEYRAPOINT LLC is committed to providing reliable and convenient product delivery services. This shipping policy applies to orders for women’s apparel purchased through our website and is designed to help customers understand our processes regarding order handling, shipping timelines, delivery coverage, and shipment tracking.
- Delivery Coverage
We currently provide delivery services primarily within the United States, covering eligible addresses across the contiguous U.S. and other states. Certain remote areas, P.O. boxes, military addresses, or other specialized locations may fall outside the service areas of our logistics carriers. Please verify that your shipping address meets our delivery requirements during the checkout process.
- Order Processing Time
Once payment for an order is successfully processed, we typically require 1–3 business days to review the order, prepare the items, pack the shipment, and arrange for dispatch. Business days do not include weekends or U.S. federal holidays.
During promotional events, periods of high order volume, or other exceptional circumstances, processing times may be extended. Once an order has been shipped, we will provide tracking information as soon as it becomes available.
- Shipping Time
Estimated shipping timelines for orders within the United States are as follows:
Order Processing Time: 1–3 business days.
Standard Shipping Time: Approximately 3–7 business days after dispatch.
Total Estimated Delivery Time: Generally 4–10 business days, inclusive of both processing and shipping time.
These timeframes are estimates and do not constitute a guaranteed delivery date. Actual delivery times may be influenced by factors such as the delivery address, weather conditions, holidays, logistics network status, and carrier operations.
- Logistics and Delivery Partners
To ensure that your orders are delivered safely and efficiently, we may utilize various third-party logistics carriers—either based in the U.S. or providing services within the U.S.—depending on the delivery address, package specifications, and available logistics services. These may include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The specific carrier for your order will be determined by our shipping arrangements; we do not guarantee that any particular order will be handled by a specific carrier from the list above. Third-party carriers are responsible for the transport services they provide; deliveries may also be subject to the carrier’s own terms of service and operational arrangements.
- Shipping and Delivery Fees
Applicable shipping fees will be displayed at checkout and clearly itemized before the customer completes payment. Shipping costs may vary based on the delivery address, order value, package weight, and the selected shipping method.
If the website offers free shipping or other shipping promotions, the specific terms and conditions will be outlined in the promotion details and at checkout. Unless explicitly stated otherwise, customers should not assume that all orders qualify for free shipping.
- Order Tracking
Once an order has been dispatched, if the carrier provides tracking services, we will share a tracking number or a relevant link via the email address used for the order confirmation or through other available notification channels.
Please note that it may take some time for tracking information to update. If there is no change in the tracking status shortly after dispatch, please allow the carrier a reasonable amount of time to scan and process the shipment. If the information remains unupdated for an extended period, please contact our customer service team for assistance.
- Delivery Address and Responsibility
Customers are responsible for providing an accurate and complete delivery address, postal code, and necessary contact information at checkout. Any delivery delays or returns resulting from an incorrect or incomplete address—or inaccurate information provided by the customer—may lead to additional processing time or incur re-delivery fees.
If a package is marked as delivered but has not been received, please check areas such as your porch, mailbox, parcel locker, or other secure delivery locations. You may also wish to verify with family members, neighbors, or property management. If the package still cannot be located, please contact the carrier and notify us as soon as possible so that we may assist with an investigation.
- Delayed, Lost, or Damaged Packages
While we strive to ensure timely delivery, delays may occur due to factors such as weather, traffic, holidays, customs procedures, or operational issues on the part of the carrier.
If a package is lost in transit, arrives with visible damage, or fails to arrive after an extended period, please contact us via email, providing your order number along with any relevant photos or tracking information. We will assist in resolving the issue based on the specific circumstances, the findings of the carrier’s investigation, and applicable laws.
Nothing in this policy limits the rights that consumers may have under applicable law.
9. Order Splitting and Special Circumstances
Depending on product inventory, warehouse arrangements, and logistics requirements, items within a single order may be packaged separately or shipped in multiple batches. Should this occur, we will provide the relevant tracking information as soon as it becomes available.
Delivery times may be extended in the event of extreme weather, natural disasters, public emergencies, or other circumstances beyond our reasonable control. We will make every reasonable effort to keep customers updated on the status of their orders.
Thank you for choosing ELTHOREN VEYRAPOINT LLC. We are committed to continuously improving our delivery experience and providing our customers with clear, reliable shopping and shipping services.