ELTHOREN VEYRAPOINT LLC (“we,” “us,” or “the Company”) values the privacy and protection of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our women’s apparel, make purchases, or contact us. By accessing or using this website, you acknowledge that you have read this policy. For any processing activities requiring consent under applicable law, we will obtain your consent accordingly.
- Information We Collect
When you visit or use this website, we may collect the following types of information:
Personally Identifiable Information: Including your name, email address, phone number, and billing address.
Order and Delivery Information: Including shipping addresses, purchased items, order numbers, order history, and delivery status.
Payment-Related Information: Including payment status, transaction records, and necessary payment details. Bank card information is typically processed directly by third-party payment service providers; we do not collect or store full bank card details without the necessary authorization.
Device and Browsing Information: Including IP addresses, browser types, device information, pages visited, website usage records, and data related to cookies.
- Use of Personal Information
We may use the collected information for the following purposes:
Processing orders, payments, product deliveries, returns, and refund requests.
Sending you order confirmations, delivery notifications, and important service-related information.
Responding to customer inquiries and providing after-sales support.
Improving website functionality, product presentation, the shopping experience, and customer service.
Identifying, preventing, and investigating fraudulent transactions, unauthorized access, and other security risks.
Sending promotional information or product updates, where permitted by law and in compliance with applicable requirements.
We will not use your personal information for purposes inconsistent with this policy, unless we have obtained your consent or are otherwise permitted to do so by law.
- Cookies and Similar Technologies
This website may use cookies, pixel tags, and similar technologies to maintain shopping cart functionality, remember user preferences, analyze website traffic, and improve website performance. Some cookies may be set by third-party service providers, such as those used for website analytics or advertising.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of your shopping cart, the checkout process, or other features of the website. For cookies or similar technologies that require consent under applicable law, we will handle them in accordance with such legal requirements.
- Information Sharing and Third-Party Services
To operate this website and fulfill orders, we may share relevant information, to the extent necessary, with the following service providers:
Payment Service Providers: Used for processing payments, verifying transactions, and preventing fraud.
Logistics and Delivery Partners: Used for handling order fulfillment, shipping, delivery, and package tracking.
Website Hosting and Technical Service Providers: Used for maintaining website operations, ensuring data security, and providing technical support.
Analytics and Customer Service Providers: Used for analyzing website performance, handling customer inquiries, and improving the shopping experience.
We may also disclose information when required by law, necessary to protect our legal rights and interests, or in response to security incidents.
We do not sell customers’ personal information in exchange for monetary compensation. If certain data-sharing practices are classified as the “sale” or “sharing” of personal information under applicable law, we will comply with the relevant legal requirements and, where applicable, provide mechanisms for you to opt out.
- Security of Payment Information
This website may use third-party payment processing services to complete transactions. Your payment information will be handled in accordance with the privacy policies and security measures of the respective payment service providers. While we implement reasonable technical and organizational measures to protect transaction information, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
- Information Storage and Protection
We retain personal information for as long as is reasonably necessary for business operations, order processing, dispute resolution, compliance with legal obligations, and other legitimate purposes. Once the retention period expires, we will delete, anonymize, or otherwise process the information in a lawful manner, in accordance with applicable laws.
We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or loss; however, we cannot guarantee that any system or transmission method is completely secure.
- Your Privacy Rights
Depending on your place of residence and applicable law, you may have the following rights:
The right to request access to the personal information we hold about you.
The right to request the correction of inaccurate or incomplete information.
The right to request the deletion of your personal information, where permitted by law.
The right to request a copy of certain personal information.
The right to opt out of the sale or sharing of personal information, or the use of your personal information for targeted advertising, as defined by applicable law. Withdraw previously provided consent, or opt out of receiving marketing emails.
To exercise these rights, please contact us using the details provided in this policy. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law.
- Children’s Privacy
This website is intended for a general consumer audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.
- Links to Third-Party Websites
This website may contain links to third-party websites or services. These third-party sites have their own privacy policies and data processing rules. We have no control over the privacy practices of third-party websites; we recommend that you review their respective privacy policies before using their services.
- Privacy Rights in U.S. States
Privacy laws in certain U.S. states may grant residents additional rights regarding their personal information, including the right to access, correct, or delete such information, as well as the right—where applicable—to opt out of targeted advertising, the sale of personal information, or certain types of data profiling.
ELTHOREN VEYRAPOINT LLC will fulfill its obligations in accordance with applicable law. If you believe you are entitled to exercise these rights, please submit a request using the contact information provided below. For any appeals or review processes required by law, we will provide the necessary procedures in compliance with applicable regulations.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws. Updated versions will be posted on this page, with the “last updated” date at the top adjusted accordingly. In the event of significant changes that require separate notification or consent under the law, we will take the appropriate steps as mandated by applicable regulations.
Thank you for trusting ELTHOREN VEYRAPOINT LLC. We are committed to handling your personal information in a transparent and responsible manner, ensuring a safe and reliable online shopping experience for you.