ELTHOREN VEYRAPOINT LLC is committed to providing a satisfying shopping experience. If you are not satisfied with your purchase of women’s apparel, you may request a return or refund in accordance with the policy outlined below. Please read this policy carefully before making a purchase to understand the applicable conditions, the application process, and other important details.
- Return Period
Customers may submit a return request within 30 days of receiving their items. Requests submitted after this period may not be accepted, except where otherwise required by applicable law.
To ensure your return request is processed smoothly, please contact our customer service team within the designated return period and follow the provided return instructions to send the items back.
- Return Conditions
In principle, items eligible for return must meet the following criteria:
The items must be unworn, unwashed, unaltered, and free from any damage caused by the user.
The items must remain in their original condition, including all original tags, accessories, and packaging.
The customer must be able to provide an order number or valid proof of purchase.
The return request must be submitted within the specified return period.
Certain items may be subject to specific return restrictions due to hygiene, safety, or the nature of the product. Any such restrictions will be applied in accordance with applicable law.
If an item is defective, incorrect, or damaged during transit, please contact us promptly and provide photographs of the item along with your order details so that we may assess the situation and assist you.
- Return Process
Please follow the steps below to request a return:
Step 1: Contact us. Send an email including your order number, the reason for the return, and the items you wish to return.
Step 2: Await confirmation. Our customer service team will review your request and, if approved, provide return instructions and the appropriate return address.
Step 3: Ship the items back. Please pack the items securely according to the provided instructions and return them using a trackable shipping method. We recommend keeping a record of your shipment and the tracking number.
Step 4: Inspection. Once the items are received, we will inspect them to ensure they meet the return conditions set forth in this policy.
Step 5: Refund processing. Once a return is approved, we will process the refund using the original payment method, in accordance with the rules of the applicable payment channel.
Please do not return any items before confirming the return address with us, as this may cause delays or result in the package being unidentifiable.
- Return Address
1464 71ST ST APT 3F
BROOKLYN, NY 11228
- Refund Method and Processing Time
For orders that meet the criteria for a refund, the funds will generally be returned to the customer’s original payment method.
Once a refund is approved, we typically process it within 5–10 business days. The actual time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or third-party payment provider.
If you do not receive your refund within a reasonable timeframe, please first check with your bank or payment provider, and then contact us via email for further assistance.
- Return Shipping Costs
If a return is made for personal reasons—such as the style, size, or personal preference not meeting expectations—the customer may be responsible for return shipping costs, subject to the terms provided in the return confirmation and applicable law.
If an item has a verified quality issue, was shipped incorrectly, or if an error occurred on our part, we will cover the relevant return processing costs or provide an appropriate solution, in accordance with the specific circumstances and applicable law.
Whether the original shipping charges for an order are refunded will depend on the reason for the return, applicable policies, and relevant legal requirements.
- Exchange Policy
If you wish to exchange an item for a different size, color, or style, please contact us first to confirm stock availability and exchange arrangements.
Exchange requests must meet the applicable return criteria and are subject to product availability. If an exchange cannot be facilitated, we may suggest that you return the item for a refund and place a new order.
- Items Ineligible for Return
We may be unable to accept returns for items that fall outside the return period, show signs of intentional damage, have been washed or altered, or otherwise fail to meet the clearly stated, legitimate return criteria. If a return request is denied, we will make reasonable efforts to explain the reason to the customer. The aforementioned limitations do not apply in cases where applicable law mandates that a return, refund, or other remedy must be provided.
- Order Cancellation
If you wish to cancel an order, please contact us via email as soon as possible. We may be able to assist with the cancellation, provided the order has not yet been processed or shipped.
If an order has already entered the shipping process, it may no longer be possible to cancel it directly; in such cases, you may request a return in accordance with this policy. For cancelled orders that have already been paid for, we will process a refund in compliance with applicable rules once the cancellation has been confirmed.
- Policy Changes
ELTHOREN VEYRAPOINT LLC reserves the right to update this Refund and Return Policy to the extent permitted by applicable law. Updated policies will be posted on this website, accompanied by the relevant date of the update.
For orders that have already been submitted, any associated return or refund requests will be handled in accordance with applicable law and the policy in effect at the time the order was placed.
Thank you for choosing ELTHOREN VEYRAPOINT LLC. We remain committed to providing transparent and reasonable after-sales service, ensuring a worry-free and convenient shopping experience for our customers.